Terms of service

Terms of Service

These Terms of Service ("Terms") govern your use of the website (https://norelyst.com/) and all products and services provided by Hangzhou Yingjun Trading Co., Ltd. ("we," "us," or "our"). By accessing or using our website, purchasing our products, or engaging with our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Acceptance of Terms

By using our website, placing an order, or contacting our customer service, you confirm that you have read, understood, and agree to comply with these Terms, as well as our Privacy Policy and Return Policy. We reserve the right to update or modify these Terms at any time without prior notice; the updated version will be posted on our website, and your continued use of our services after the update constitutes acceptance of the new Terms.

2. Eligibility

To use our services or make a purchase, you must be at least 18 years old or have the consent of a parent or legal guardian. You warrant that all information you provide to us is accurate, complete, and up-to-date. You are responsible for maintaining the confidentiality of your account information (if applicable) and for all activities conducted under your account.

3. Orders and Payments

  • Order Placement: When you place an order on our website, you are making a binding offer to purchase the selected products. We reserve the right to accept or reject your order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraud.
  • Pricing and Payment: All product prices are displayed in the applicable currency and do not include shipping fees, taxes, or other additional charges (unless otherwise stated). You agree to pay all applicable fees and charges at the time of order placement. We accept the payment methods specified on our website, and you warrant that you have the authority to use the selected payment method.
  • Order Confirmation: After placing an order, you will receive an order confirmation email with details of your purchase. This email does not constitute acceptance of your order; we will send a separate confirmation once your order is processed and shipped.

4. Product Information and Availability

We strive to provide accurate and up-to-date information about our products (including descriptions, images, and pricing), but we do not guarantee the accuracy, completeness, or availability of such information. Product availability is subject to change without notice, and we reserve the right to discontinue products at any time. If a product is unavailable after you place an order, we will notify you and issue a full refund.

5. Shipping and Delivery

  • We will ship your order within the time frame specified on our website (or in your order confirmation) and use third-party shipping carriers to deliver your products. Delivery times may vary based on your location and external factors (e.g., weather, customs delays), which are beyond our control.
  • You are responsible for providing a correct and complete shipping address. We are not liable for delayed or undelivered orders due to incorrect address information.
  • Shipping fees are non-refundable unless the delay or non-delivery is due to our error.

6. Returns and Refunds

Our return and refund policies are governed by our separate Return Policy, which is incorporated into these Terms. By placing an order, you agree to comply with the terms of our Return Policy (including the 90-day return window and eligibility requirements).

7. Intellectual Property

All content on our website (including text, images, logos, designs, and product names) is the intellectual property of Hangzhou Yingjun Trading Co., Ltd. or our licensors. You may not copy, reproduce, distribute, modify, or use any of this content without our prior written permission. All trademarks, service marks, and logos displayed on our website are owned by us or our partners.

8. Limitation of Liability

  • We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services (including but not limited to lost profits, lost data, or damage to your device).
  • Our total liability for any claim arising from these Terms or your use of our services shall not exceed the total amount you paid for the relevant product or service.
  • We are not liable for any damages caused by third-party service providers (e.g., shipping carriers, payment processors) or events beyond our reasonable control (e.g., natural disasters, pandemics, or government restrictions).

9. Termination

We reserve the right to terminate or suspend your access to our website or services at any time, without prior notice, if you violate these Terms, engage in fraudulent activity, or use our services in a way that harms our business or other users. Upon termination, you must cease all use of our website and services.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Zhejiang Province, China. Any dispute arising from these Terms or your use of our services shall be resolved through negotiation; if negotiation fails, the dispute shall be submitted to the people's court with jurisdiction over the place where our company is located.

11. Contact Us

If you have any questions, concerns, or disputes regarding these Terms of Service, please contact us:

  • Email: yingjuntrading@outlook.com
  • Tel: 13175112194
  • Address: Room 1154-7, Building 14, Jingjun Mingdi, Xiaoshan Economic and Technological Development Zone, Xiaoshan District, Hangzhou City, Zhejiang Province, China